1. To change the delivery address
Please let us know the new delivery address at your earliest possible disposal, keeping in mind the following:
In case of direct delivery by Hokkai Suisan: as a delivery route has already been planned, the delivery time to the new address may be different from the original delivery time.
In case of delivery by FedEx: We will relay the new information to FedEx as soon as possible, but it is up to them whether they can process the change in time.
2．To cancel your order
If you unexpectedly will not be available for a considerable time, you can cancel your order. However, keep in mind we may set out for deliveries several days before the delivery to yourself. In that case, the goods have left our premises and your order can no longer be canceled, so please let us know as soon as you can.