How to order?

Log in and shop in our online store.

In case you haven’t registered on or our website, we kindly ask you to do so. This way we can provide the correct information about your order.

After having registered, you will receive an email in which we tell you whether we can deliver with our own chauffeurs to your address, or whether the courier service will do it for us.

Delivery by Hokkai Chauffeurs

  1. After you placed an order, you will automatically receive an email about your delivery. Including your order.
  2. One week prior to the delivery date, you will receive a time slot of three hours within you can expect your order to be delivered.
  3. Please note that this delivery service is only possible when you are logged in as a registered customer.

Delivery cost with Hokkai delivery service

We have a minimum order amount of €75 (inside of the Netherlands) and €100 (outside of the Netherlands). This is necessary because we deliver the orders with special trucks for freezing transport. The use of freezing transport is necessary to guarantee the quality of our products. If you order during our monthly delivery slots, you pay relatively low shipping costs. The delivery costs are:

  • For an order between €75 and €100 the delivery cost is  €7,50 withinNetherlands
  • For an order between €100 and €135 the delivery cost is €5 within Netherlands
  • For an order more than €135 you pay €2,50 the delivery cost within Netherlands
  • For an order between € 100 and € 150 the delivery cost is € 10,00 outside of the Netherlands
  • For an order between € 150 and € 200 the delivery cost is € 5 outside of the Netherlands
  • For an order more than € 200 the delivery cost is € 2,5 outside of the Netherlands

We will inform you about our monthly delivery dates through our newsletter.

If you would like to have your order delivered outside of our monthly delivery slot, you can do so by selecting our courier service. Please have a look at FedEx  for more information.

Delivery by FedEx

  1. After you placed an order you will automatically receive an email about your order including the shipping date. (Note, not the delivery date!)
  2. You will receive an email from FedEx with a Track and Trace code, with which you can follow your order. For the shipping cost, please check the same link.

Delivery cost for FedEx

We have a minimum order limit of €75 inside of the Netherlands. The shipping costs for FedEx are a little bit more expensive compared to our own delivery service. This is due to the fact that we have to add dry ice to your order. The courier does not have special trucks for freezer transport as we do. The shipping costs are as follows:

  • Within the Netherlands, the minimum order amount is €75. The shipping cost is €15 (regardless of the size of your order).
  • For deliveries outside of the Netherlands the minimum order amount is €150. Please check this table for the shipping cost for your country.

* In some cases, if you live outside of the EU, you have to pay additional import tax.

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