Privacy statement 

Introductory provisions

On this page you will find the privacy statement of Responsible Party. You are advised to read this privacy statement carefully. The Controller has its registered office in IJmuiden at Strandweg 2f (1976BS), is registered in the trade register of the Chamber of Commerce under number 34073635. and bears the name Hokkai Suisan / Hokkai Kitchen. The Controller can be contacted by email at info@hokkai.com and by telephone on 0255541166.

This privacy statement explains how the Controller handles processing personal data, and which (categories of) personal data is collected and for what purpose the personal data is used. The Controller also indicates the legal basis for processing personal data.

The controller reserves the right to adjust this privacy statement. The current privacy statement was last updated on 27-05-2019.

Information about data processing

The Controller processes the following personal data: names, addresses, email addresses, name and address, telephone numbers, access codes, IP addresses, order history, log files. The responsible party processes your personal data for the purpose of informing customers, providing access to the website, delivering goods to your home and for promotional purposes. Personal data is stored no longer than strictly necessary and for a maximum of 10 years. This processing is based on the following legal grounds:

Processing data is based on the consent of the person whose personal data is being processed (this consent may be withdrawn at any time);

Processing data is necessary for the implementation of the agreement.

Cookies

The Controller uses cookies on its website. What are cookies? A cookie is a piece of data that is placed on your computer by a website. Every time you visit the Controller’s website, they collect general technical information such as the website through which you arrived at this website. This privacy statement applies to cookies and similar technology. This website may use cookies to provide visitors with coordinated information, to collect information, and to track the visitor while they visit the website. This helps the Controller to provide a good user experience.

Referral to other websites

This privacy statement only applies to the processing described in this privacy statement.

It is possible that this website contains links to other websites that are not managed and/or are the property of the Controller. If you end up on another website by clicking this link, the privacy statement of that website will apply. The Controller is in no way liable or responsible for this website or for the privacy statement on this website. The Controller advises you when you visit this website to read their privacy statement carefully before continuing on their website.

Transfer to processors and third parties

Personal data can be processed by companies engaged by the Controller for the implementation of the agreement. The law calls these companies ‘processors’. For example, the company that hosts the Controller’s website. Processors act under the responsibility of the Controller.

Your personal data will also be shared with third parties if the Controller is obliged by law to pass on your personal data to competent authorities.

Hotjar

We use Hotjar in order to better understand our users’ needs and to optimize this service and experience. Hotjar is a technology service that helps us better understand our users experience (e.g. how much time they spend on which pages, which links they choose to click, what users do and don’t like, etc.) and this enables us to build and maintain our service with user feedback. Hotjar uses cookies and other technologies to collect data on our users’ behavior and their devices (in particular device’s IP address, captured and stored only in anonymized form), device screen size, device type (unique device identifiers), browser information, geographic location (country only), preferred language used to display our website). Hotjar stores this information in a pseudonymized user profile. Neither Hotjar nor we will ever use this information to identify individual users or to match it with further data on an individual user. For further details, please see Hotjar’s privacy policy by clicking on this link.

You can opt-out to the creation of a user profile, Hotjar’s storing of data about your usage of our site and Hotjar’s use of tracking cookies on other websites by following this opt-out link.

Your privacy rights

You have a number of rights based on the General Data Protection Regulation. You have the right to request the Controller to inspect (art. 15 GDPR) and rectify (art. 16 GDPR) or delete your personal data (art. 17 GDPR). You also have the right to request the Controller to limit the processing of personal data (Article 18 of the GDPR). Under certain circumstances, you are entitled to data transferability (Article 20 of the GDPR) and the right to object (Article 21 of the GDPR). These rights cannot be exercised in all cases. More information about when it is possible to exercise one or more of these rights can be found on the Dutch Data Protection Authority website.

Once you have created an account on the Controller’s website, you can view and change the information you provide.

You can view or change the information you provide by sending an email to info@hokkai.com. If you have any questions about this privacy statement, please send an email to info@hokkai.com.

If you wish to submit a complaint about the Controller with regard to processing of your personal data, you can do this to a supervisory authority (for example the Dutch Data Protection Authority).

2019 © HOKKAI GROUP